Hiver is greatest tool that turns your Gmail into a simple, powerful and collaboration tool. This is the best thing that shared inbox built into Gmail. You can use email tools for everything when you work in shared support, marketing, press and other team email inboxes. The main feature of this tool is an easy integration to other applications. it can handle more customers as compared to phone agent and solves their problems quickly with canned responses. It turns the gmail into collaboration tool and allows the customer service teams to turn the emails into tasks, assign the tasks, track tasks, share gmail contacts in shared contact group and see responding. It enables the corporate customers to manage their shared mailboxes, labels, emails from gmail account and transforming gmail into help desk platform.
Hiver Company Overview
This company was founded in 2011 founded by Niraj and Nitesh to build a collaboration tool. It is a collaboration software product that was developed by Grexlt incorporation. The product has customers in more than 25 countries. It is design for Gmail and G suite and is the best way to for the teams to manage their emails.
It is a best corporate tool with simple and powerful product features. It helps its corporates to manage and run their daily operations in quickest way.
As per my experience the product best thing about this product is a fastest communication tool becoming contact between business and consumers.
Hiver Review: Products and features
- Manage shared inboxes from Gmail: The product is integrating with Gmail and manage shared inboxes. you can use your Gmail account efficiently access, delegates and track shared inbox emails. You can also use the gmail as a helpdesk.
- Email notes & templates: The product helps in to communicate internally using email notes and templates with save canned response. You can also it shares with your teams.
- Integrations: The tool integrate with your shared mailboxes and gmail labels with other tools that you used.
- customer support: The product provides the excellent customer support for its users by 24/7/365 with customer support team. With help of this videos you can changes your website layout.
- Auto response: You can easily set up your shared mailboxes and labels to automatically send responses when a new mail is received for communications.
- Free trail: The tool provides the 15-days trail feature for newly customers and visitors to go through with functions of the products.
- Security: The product provides the 100% guarantee for protection of data transcript. The tool also protects personal information from authorized access through SSL encryption, firewalls and access control technologies. The product has giving the security facility towards its users, allow and disallow the agent behaviour, role-based security, enterprise password management, provides the SSL encryption to protect data transmissions.
- Supported Devices: The product is supported by the devices such as windows, web-based and mac.
- Email reminders: You can snooze the emails away to achieve inbox zero and have them come back to your inbox later.
- Language support: The product is available in USA, Uk, Canada and International language.
Product and Pricing of Hiver
The product is for small, medium and large enterprises with following plans and features:
Free: $0 per month
- Basic email productivity and collaboration
- 3 users
- 10 conversations/ day limit
Plus: $14/user/month/annually or $18 billed monthly
- 3 shared mailboxes, shared Gmail labels
- Email tools, collision detection
- Reporting, zapier, slack and salesforce integrations
Enterprise: $22/user/month/annually or $27 billed monthly
Everything in plus and
- 15 shared mailboxes
- Priority support
Pros and Cons of Hiver
- Analysis your twitter analytics and facebook pages with sumo rank: The product allows you to easily discover metrics around reach, impressions and most popular tweets. The tool is free and simple to use at a glance metrics by simply enter a facebook page.
- Free trail version: The tool provides the 15-days free trail version for its corporate customers and you get a 30-day trail on your account after registration.
- Free of charges: The product will not levy any charges if you do not upgrade your trail account to one of paid accounts and once you delete your account, no charges are levied again and again.
- Get the latest trends/ news: With the help of site and apps, you can get relevant content for your industry and keeping you up to date with news & trends.
- Excellence customer support: The product provides the excellent customer support for its corporate customers and for users by 24/7/365 with customer support team.
- Security and privacy: The tool provides the 100% assurance for protection of data transmission through internet. The product has giving the security facility towards its users, provides the SSL encryption to protect data transmissions.
- Devices supported: The tool has supported the windows, mac and web-based supported devices.
- Language support: The tool has supported the USA, UK, Canada and international languages.
- Mobile integration: The product offering applications or programs that are supported by android and ios mobile devices. You can get the applications from google play and application store.
- Setup: It is an easy live chat software to install. There is no technical team is required for this easy installation process and 99.99% Uptime. Anyone who have computer or web skills can easily setting up with in short span of time. If you have any trouble shoot in install, then management team is available to help you.
- The product has shared the mailboxes, emails, and Gmail labels.
- Limited features: The product free version has basic features, you cannot drive into data. Images are not always being high quality when you are going to publish it. It allows to 5 posts on social network sites.
- Expensive: The product is more expensive from small users and various plans are expensive as compared to other products.
Hiver offers a real support free charge of services to its customers in 24 X 7 X 365 in a year (24 X 7 live support). The support team is available to assist you for vendor support. If any query or troubleshoot & FAQ in this platform and have any query regarding its mobile apps, integration, desktop apps, email tools, applications features, account basics, payments & billing and terms & conditions, then you can visit their help desk and a customer support team that provides the service to its customers.
You can contact to support assistance by following ways:
- email or chat.
Hiver does not provide the refund policy and warranties towards its customers. All payments are related to products are final and not subject to refund. There shall be no refund policies or tools that are unavailable due to scheduled or unscheduled service outages. you can cancel or terminates your service, all your content, data, information, files and images will be deleted from the service with in 24 hours.
Hiver is a best corporate tool with simple and powerful product features. It helps its corporates to manage and run their daily operations in quickest way. You can use email tools for everything when you work in shared support, marketing, press and other team email inboxes. The main feature of this tool is an easy integration to other applications. it can handle more customers as compared to phone agent and solves their problems quickly with canned responses.
In despite pros of this product there are some cons of product also such as the tool product free version has basic features, you cannot drive into data. Images are not always being high quality when you are going to publish it. It allows to 5 posts on social network sites.
In end of our product review, as per my opinion it is an excellent Hiver communication tool for online business and corporates, organisations who are already making a more income. Each enterprise has different requirements and requires the application according to their best suit needs. No other platform can offer perfect functionally except Hiver tool. It is expensive for purchase of small business, large business entrepreneur to operate this. You must choose this tool according to your business needs and products. I suggest that once you better understand the use of notification bars and features, Invest the money in paid plans that work best for you.